Shipping policy

Thank you for choosing LXER. We are dedicated to ensuring a smooth and delightful shopping experience. Please review our shipping policy to understand how we process and deliver your orders.

1. Order Processing Time

  • Orders are typically processed within 1-2 business days after the payment is confirmed on in-stock items. Expect longer handling times leading up to and following holidays. Orders placed over the weekend or on major holidays will be processed on the next business day. It’s important to note that our fulfillment process does not include weekends or holidays.

  • Customized or personalized items may require additional processing time. The additional time required to fill these custom request will be noted in the item's details.

2. Shipping Methods and Delivery Times

  • We offer several shipping options at checkout, including standard and expedited shipping.

  • Delivery times vary based on your location and the selected shipping method. Estimated delivery times will be provided during the checkout process. Please keep in mind these are estimated and carrier delays are out of our control.

3. Shipping Costs

  • Shipping costs are calculated based on the selected shipping method, the weight of the package, and the destination.

  • Any applicable shipping fees will be displayed at checkout before you complete your purchase.

4. International Shipping

  • We are currently not offering international shipping. Contact us if you would like for us to start shipping to your country.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking information.

  • You can track your order by entering the provided tracking number on our website or the carrier's website.

6. Delivery Issues

  • LXER is not responsible for delays in delivery caused by events beyond our control, such as natural disasters, customs issues, or carrier delays.

  • If you encounter any issues with the delivery of your order, please contact our customer service team, and we will assist you in resolving the issue.

  • LXER is not responsible for lost or stolen packages. Any such claims are handled by the carrier.

7. Incorrect Address

  • It is the customer's responsibility to provide an accurate and complete shipping address.

  • If you realize you have provided an incorrect address, please contact us immediately. Once the order is shipped, we are not responsible for lost packages due to incorrect addresses.

8. Missing or Damaged Items

  • In the rare event that your order arrives with missing or damaged items, please contact our customer service team within 24 hours of receiving your order, and we will work to resolve the issue.

If you have any questions or need further assistance, please contact our customer service team at support@lxerjewels.com.

Thank you for choosing LXER.